Flash Sale Q&A

Can my order ship earlier than the date shown?
We do everything we can to expedite the process. While we can’t guarantee earlier shipping dates, it’s quite common for orders to ship ahead of schedule. We intentionally build in extra time, especially during the artwork setup stage, to ensure everything runs smoothly. We understand that for many customers, this may be their first time creating custom packaging.

Can I print all over the pouch?
Yes! These pouches are printed edge-to-edge for full coverage, including on the bottom. 

Can I have multiple artworks?
Yes, you can, as long as you meet the minimum order of 1,000 units per artwork. There is a one-time artwork fee of $100. This fee covers color setup with our printing equipment to ensure accurate matching and includes PDF proofs. Any changes after the proofing stage will incur an additional fee of $50. 

Is the print quality good?
Absolutely. We use state-of-the-art digital printing equipment to achieve world-class print quality using the CMYK process. Before production, we always provide PDF proofs for your approval, as slight color variations may occur during the color conversion process. When printing on transparent material, we recommend adding a white underlayer beneath all colored areas to make the colors stand out.

How do I submit my artwork?
Once payment is received, we’ll provide a dieline in Adobe Illustrator format along with detailed artwork guidelines to make the design process simple and smooth. If you already have artwork but are unsure whether it meets our specifications, please let our team know, we have helpful tips and solutions to make sure everything is set up correctly.

What is the reorder schedule?
We plan to run these deals frequently as volume and demand increase. We’ll notify you in advance before the next sale. For now, we recommend ordering a minimum of 6 months’ supply.

Will I receive the exact amount of units I ordered?
There is always the potential for a variance in quantity, either over or under. For orders of fewer than 2,500 units per artwork, please plan for a ±30% variance per artwork. Final quantities are confirmed after production to ensure the highest quality and minimize waste, with any differences reflected as either a credit or balance. This information will be presented on the invoice and within the Terms and Conditions as well. 

How Can I Get More of My Packaging Actually Composted? 
Composting practices vary widely across the U.S., creating confusion for businesses and consumers. The Compost Stewardship Institute (CSI) ensures that all certified items can be properly composted. All Elevate Packaging products are CSI-certified for safe composting at home or in commercial facilities. When local composting isn’t available, the CSI mark on Elevate products qualifies them for the take-back program, ensuring your packaging is truly composted when returned.

Process and Timeline

This is a tentative timeline, and these dates may be subject to change.

1. Finalize Your Order
   Confirm quantity and provide all important order details with the Sales Representative.
2. Submit Payment
   Pay the invoice to initiate the process by 11/21 . We accept credit cards (3.5% fee) or bank transfers (no fee). We will then introduce you to your project manager, who will assist with artwork. 
3. Send Artwork
   Submit your artwork formatted within our dieline and by our guidelines by 12/05. We’ll review and return them with a PDF proof for your approval when they become available.
4. Production & Delivery
   Your custom bags will be on their way soon! The tentative schedule is for production to be completed by Mid-February.

Estimated ship date based on standard production timelines. While rare, occasional delays may occur due to factors such as supply, equipment, or transit.