Returns Policy
We want you to be happy with your compostable packaging order. If you have questions or need assistance, we’re here to help. If you wish to make a return or your order arrives damaged, please review the return policy below for next steps.
Returns & Exchanges
Returns are accepted within 30 days of purchase for items in original condition.
Email your return request to delight@elevatepackaging.com, send via our contact form, or call +1.773.276.4554.
Please include:
- Order # or Invoice
- Order Date & Method (Website or Phone)
- Your Name, Email, and Phone Number
- Lot Number(s)
- Photos (if applicable)
We recommend using a tracked shipping method. Please email us the tracking number once shipped.
Refunds & Credits
- Refunds will be issued as store credit to your Elevate Packaging account.
- Store credit can be used for future purchases on the same account and is valid for up to 1 year.
- Exchanges within $5 of original value can be swapped at no charge or credit applied.
Damaged Items
If your order arrives damaged, please email us immediately at delight@elevatepackaging.com with:
- Order # or Invoice
- Your Name, Email, and Phone Number
- Photos clearly showing the damage
- A brief description of the issue
We’ll work quickly to resolve the problem.
Exceptions & Important Notes
- Final Sale or Closeout items are not eligible for return, refund, or credit.
- Customized, printed, cut, or converted items may not be returned unless there was a production error on our part. We'll always work toward a fair resolution.
- Customers are responsible for all transaction-related fees (shipping, customs, duties, VAT, etc.), which will be deducted from any refund or credit.
- Customers with excessive returns may be subject to a modified return policy. We’ll notify you if this applies.