Returns Policy

We want you to be happy with your compostable packaging order. If you have questions or need assistance, we’re here to help. If you wish to make a return or your order arrives damaged, please review the return policy below for next steps.

Returns & Exchanges

Returns are accepted within 30 days of purchase for items in original condition.
Email your return request to delight@elevatepackaging.com, send via our contact form, or call +1.773.276.4554.
Please include:

• Order # or Invoice
• Order Date & Method (Website or Phone)
• Your Name, Email, and Phone Number
• Lot Number(s)
• Photos (if applicable)

We recommend using a tracked shipping method. Please email us the tracking number once shipped.

Refunds & Credits

• Refunds will be issued as store credit to your Elevate Packaging account.
• Store credit can be used for future purchases on the same account and is valid for up to 1 year.
• Exchanges within $5 of original value can be swapped at no charge or credit applied.

Damaged Items

If your order arrives damaged, please email us immediately at delight@elevatepackaging.com with:

• Order # or Invoice
• Your Name, Email, and Phone Number
• Photos clearly showing the damage
• A brief description of the issue

We’ll work quickly to resolve the problem.

Exceptions & Important Notes

• Final Sale or Closeout items are not eligible for return, refund, or credit.
• Customized, printed, cut, or converted items may not be returned unless there was a production error on our part. We'll always work toward a fair resolution.
• Customers are responsible for all transaction-related fees (shipping, customs, duties, VAT, etc.), which will be deducted from any refund or credit.
• Customers with excessive returns may be subject to a modified return policy. We’ll notify you if this applies.