Site Information

Returns Policy

Customer Service is our top priority

 

  • Price match guarantee. We will match any online competitor's non-clearance price within 30 days of your purchase. We will also match most major competitor's coupons at the time of purchase.
  • All items guaranteed in stock as shown, or you receive 10% off your next purchase.

 

Elevate Packaging customers get fast shipping on every order.

If you are not 100% satisfied with your order for any reason, please call us+1.773.276.4554 

 

Fast and Easy Shipping and Returns!

Items purchased from elevatepackaging.com are eligible for a full refund if returned in original condition within 30 days of purchase.  Simply call or email us.

REQUIRED RETURN INFO

Be sure to include the following information with returns or exchanges:
Order# (or Packing List or Invoice)
Order Date
Order Method (i.e, Website or Phone Order)
Customer Name
Customer Email
Contact Phone Number
We recommend sending all returns by tracked parcel.  Once the return is shipped to us, email us the Tracking#

 

A small number of heavily discounted items may be marked FINAL SALE or CLOSEOUT, in which case they are not eligible for refund, exchange, or store credit.

Some Exceptions:

  • Shipping Charges: Shipping charges are not refundable.
  • Modified Return Policy: If you have excessive returns in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
  • Customized, printed, cut, or converted items may not be returned unless there has been in error in printing or converting by us, however we always will work to ensure our customers are 100% satisfied and will work to an amicable and fair solution.

DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.