- Returns and Refunds
Returns and Refunds
Customer Service is our top priority
That is why we will always make these guarantees, or your money back:
- Free return shipping with prepaid mailer for all domestic orders.
- Price match guarantee. We will match any online competitor's non-clearance price within 30 days of your purchase. We will also match most major competitor's coupons at the time of purchase.
- All items guaranteed in stock as shown, or you receive a coupon for 25% off your next purchase.
Elevate Packaging customers get fast shipping on every order.
If you are not 100% satisfied with your order for any reason, please call us: +1.773.276.4554 to get a free return label. You will have 30 days to return any item to us in it's original condition.
Fast and Easy Shipping and Returns!
Items purchased from elevatepackaging.com are eligible for a full refund if returned in original condition within 30 days of purchase. Simply call or email us for a pre-paid mailing label.
A small number of heavily discounted items may be marked FINAL SALE or CLOSEOUT, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
- Shipping Charges: Shipping charges are not refundable.
- Modified Return Policy: If you have excessive returns in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
- Customized, printed, cut, or converted items may not be returned unless there has been in error in printing or converting by us, however we always will work to ensure our customers are 100% satisfied and will work to an amicable and fair solution.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.